Reference

The Legal Side of Your donni88 Account

Our terms sit on one page, written in the same plain English you get from our support desk, so you know what applies the moment you open an account.

Account terms in plain EnglishWallet rules for bKash, Nagad, RocketEligibility set by your local lawOne support desk for policy questions
donni88 The Legal Side of Your donni88 Account
ASK THE DESK

Who to Contact About Policy Questions

Policy questions get answered by people, not by a form that disappears. Our Bangladesh support desk handles terms queries, wallet verification and account access in the same queue, so you are not bounced between departments when a bKash transfer is held or an OTP never lands. Have your registered mobile number ready — it is the fastest way for us to find your account and read back what the system shows.

Live chat from your account Open chat once you are signed in and the agent can already see your wallet history, so you skip the back-and-forth and get a straight answer on the term being applied.
Email for written replies Send a terms or data question by email when you want an answer you can keep. We reply in writing so the position is on record for both sides.
Account access help Locked out or missing an OTP? Tell us the mobile number on the account and we walk you through the reset path without ever asking for your password or PIN.
HOW WE HANDLE IT

Data, Cookies and Account Security in Practice

Your account record holds what we need to run the wallet and meet our own checks: your name, mobile number, the payment rail you used and the transaction trail behind it. We keep that for as long as the account is open plus whatever period local record-keeping rules require, then it goes. Cookies on the site do the boring jobs — keeping you signed in between pages, remembering your language and holding the session while you switch from phone to laptop mid-session.

Data we hold Name, mobile number, wallet rail and transaction history. We do not ask for documents unless a withdrawal check or a wallet mismatch genuinely needs them.
Cookies and session Session cookies keep you signed in as you move between lobby pages. Clearing them signs you out everywhere, so do it on a device you are giving away.
Account security Your OTP is the second lock. We never ask for it in chat or email, and anyone who does is not us. Keep it off shared screens and shared phones.
Changes and requests Want your details corrected or the account closed? Message support from the registered number and we confirm the change in writing before we action it.

Legal Questions We Get Asked Most

These come up often enough at the desk that they are worth answering here. If yours is not on the list, chat is open from your account and the team will take it from there.

Yes. Whether you can open an account and use the lobby depends on your local law and eligible regions. Check your own position first — that part is yours to confirm, not something a website can decide for you.

Because the wallet rail is how we know a transfer is genuinely yours. If the sender name on a bKash, Nagad, Rocket or Upay transfer does not match the account holder, the payment is held and we ask you before it clears.

No. One account per person, tied to your own mobile number and your own payment rail. Duplicate accounts get frozen, and balances on the extra one are reviewed rather than simply moved across.

The account record is closed and stops being used for anything active. Some transaction history is kept for the period local record-keeping rules set, then deleted. You can ask support what is held against your number.

Message the support desk from your registered mobile number with what needs changing. We confirm the correction in writing first, then apply it, so there is a record of exactly what changed and when.

Same rules, same page. Whether you are in a live table, a slot room or on a cricket market, the account terms and the wallet rules apply identically — there is no separate set of conditions hiding behind one product.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.